Frequently Asked Questions
What kind of vehicle will I get?
• For 1–2 travelers: Sedan
• For 3 travelers: SUV
• For 4–6 travelers: Van
How does payment work?
You will receive a quote for your requested service. If you agree, we will collect all necessary details and send you a secure payment link to confirm your reservation.
What is your cancellation policy?
• Cancellations made the day before the travel date are not eligible for a refund.
• Cancellations made 2 days prior are eligible for a 50% refund.
• No-shows are not eligible for refunds.
• Changes to your reservation (date, time, destination, etc.) may be made up to 2 days prior, subject to availability.
• For circumstances beyond your control (flight delays/cancellations, bad weather, natural disasters, government restrictions), please contact us immediately and we will work on a flexible solution.
Are the drivers certified guides?
No. Our drivers are not certified guides, but they are professional and familiar with the area. They can share useful information, suggest activities, and provide insights about the places you visit.
When will I receive the driver's information?
We will share your driver’s details the night before your scheduled service.
What is the minimum number of travelers?
We accommodate 1 to 6 travelers per vehicle (sedan, SUV, or van). For 7+ travelers, we can arrange two vehicles for comfort and space.
How much luggage can I bring?
1 large suitcase + 1 carry-on + 1 personal item (backpack, purse, briefcase) per traveler.
What payment methods are accepted?
We accept debit and credit card payments.